Listen to your customers and get their opinions throughout the entire customer journey. See how to tap into Customer Powered Data to start gathering real-time feedback at scale.

SURVEY PLATFORM

Need a flexible way to get customer feedback?

Create on-brand feedback surveys in minutes. Send surveys via multiple channels, easily analyze your data, and share actionable insights with your team.

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CX SOLUTION

Want expert help with your Net Promoter Score®?

Run effective customer experience programs with our dedicated NPS solution. Enjoy automated feedback collection, predictive analysis, and more.

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Tap into Customer Powered Data at every touchpoint

Learn more about potential and existing customers

Better understand your consumers

Survey your target market to better understand their behaviors, perceptions, and attitudes.

Measure brand awareness and sentiment

Find out what people think about your brand and discover new growth opportunities.

Better connect with customers

Use feedback to tailor your communications, website experience, and even A/B test campaigns.

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Want to talk to consumers or prospects?Our plans and Audience panel makes it easy to check in with your market early and often.

“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”

—Simon Lindsay, CEO of Progressive Direct

Get actionable feedback at every transaction

Learn what influences purchasing

Quickly identify what informs your customers’ buying decisions and see purchasing patterns.

Identify pain points in your purchase flow

From design to price points, find out what’s stopping people from becoming your customers.

Monitor post-purchase sentiment

Track how customers value your product or service over time and how to improve satisfaction ratings.

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Want to close the loop with customers? Learn more about how to monitor your NPS and follow up with your customers.

53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question

Source: Forrester, Kate Leggett: Your Customers Don’t Want To Call You For Support

Give your customers extraordinary experiences

Delight new customers early and often

Gather feedback to better onboard, nurture, and enhance your new customer experiences.

Improve your offering with real-time feedback

Learn what customers want from your products and services, and proactively make improvements.

Optimize your customer service

Ensure a great experience for everyone with customer service surveys at multiple touchpoints.

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Want a multi-touch NPS program? Start understanding the drivers behind your customer satisfaction with SurveyMonkey CX.

54% of people who had a bad customer experience shared that information with more than 5 people

Source: Zendesk

Turn your customers into loyal advocates

Find new ways to increase customer loyalty

Monitor your Net Promoter Score over time to understand what drives your customer loyalty.

Close the loop with customers

Let your customers know they’ve been heard—and proactively respond as feedback comes in.

Give your results context

Compare yourself to relevant competitors using the world's largest NPS benchmark dataset.

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Want to learn what will make your customers stay? Create a survey today to find out what customers value most about your service and product.

On average, an industry’s Net Promoter leader outgrew its competitors by a factor greater than 2x

Source: Net Promoter System

Learn more about customer feedback surveys

Net Promoter Score (NPS)

Easily deliver both transactional and relational NPS surveys to understand what drives your customer satisfaction.

Learn more

Products and services

Ask your customers for feedback on your products and services to find out where and how to improve.

Learn more

Events

Talk to customers before and after events. Capture live feedback or set up a kiosk survey on a tablet or phone.

Learn more

Customer experience

Identify patterns and trends in your digital experiences or at a point of sale (POS) so you can quickly make positive adjustments.

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Customer service

Improve your customer experience by assessing your customer service and call center effectiveness.

Learn more

Customer engagement

Prevent churn and improve repeat business. Identify customer loyalty trends and find out how to improve your offering.

Learn more

Customer powered success

See how Planet Fitness creates a happy, healthy customer experience using feedback.

Get started on your customer feedback project today

Create your own customer feedback surveys in minutes—or get started with SurveyMonkey CX, a comprehensive solution to measure and improve your Net Promoter Score.

Start creating surveys

Our platform makes it easy to create and send surveys during every part of the customer journey. Start building a better experience with customer feedback.

Get a solution

Automate your NPS surveys and get powerful analytics tools that let you discover how to improve the customer experience and grow your business.

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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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