Products

Product Overview

SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

SurveyMonkey

Get data-driven insights from a global leader in online surveys.

Features

Explore core features and advanced tools in one powerful platform.

SurveyMonkey Forms

Build and customise online forms to collect info and payments.

Integrations

Integrate with 100+ apps and plug-ins to get more done.

Market Research Solutions

Purpose-built solutions for all of your market research needs.

SurveyMonkey Genius

Create better surveys and spot insights quickly with built-in AI.

INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
See more industries
ROLES
Marketing
Customer Experience
Product
Human Resources
Research
See more roles
USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
See more use cases

Contact Sales

Templates

Net Promoter Score

Measure customer satisfaction and loyalty for your business.

Customer Satisfaction

Learn what makes customers happy and turn them into advocates.

Website Feedback

Get actionable insights to improve the user experience.

Contact Information

Collect contact information from prospects, invitees, and more.

Event Registration

Easily collect and track RSVPs for your next event.

Event Feedback

Find out what attendees want so that you can improve your next event.

Employee Engagement

Uncover insights to boost engagement and drive better results.

Meeting Feedback

Get feedback from your attendees so you can run better meetings.

360-degree employee evaluation

Use peer feedback to help improve employee performance.

Course Evaluation

Create better courses and improve teaching methods.

University Instructor Evaluation

Learn how students rate the course material and its presentation.

Product Testing

Find out what your customers think about your new product ideas.

See all templates

Contact Sales

Pricing

Enterprise

Resources

Resource Centre

Best practices for using surveys and survey data

Curiosity at Work Blog

Our blog about surveys, tips for business, and more.

Help Centre

Tutorials and how to guides for using SurveyMonkey.

Customers

How top brands drive growth with SurveyMonkey.

Contact Sales

Contact SalesLog in
Sign up for free
Sign up for free
Contact SalesLog in
Sign up for free
Home
Survey templates
Customer feedback surveys

Net Promoter Score® (NPS®) Survey Template

Net Promoter Score® (NPS®) Survey Template

Used 147,000+ times

Measure and improve customer loyalty and satisfaction with this easy-to-use Net Promoter Score Survey Template.

Try this templateSee all templates

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Easily measure customer satisfaction with the Net Promoter Score Survey Template

Word of mouth remains one of the most powerful drivers of business growth, with nearly half of consumers (45%) having made a purchase based on a social media influencer’s recommendation.

Our Net Promoter Score® (NPS) Survey Template helps businesses tap into this influence by collecting actionable feedback from customers. The goal is to identify areas for improvement and ultimately increase the likelihood that customers will recommend your brand to others, boosting your reputation and reach through trusted referrals.

How do Net Promoter Score surveys work?

A lightbulb icon for the ‘What it is‘ section

What it is

An NPS survey is a popular tool for measuring customer satisfaction on a scale of 1 to 10, with the goal of determining how likely it is that customers would recommend your business to others.

A target icon for the ‘Purpose’ section

Purpose

Net Promoter Score surveys help companies to gauge overall customer satisfaction and gather actionable feedback. This data enables informed decision making and targeted improvements to enhance the customer experience.

A rosettes icon for the ‘Benefits’ section

Benefits

NPS surveys offer valuable insights by measuring customer loyalty and identifying Promoters, Passives and Detractors. This feedback helps you understand customer satisfaction, drive improvements and enhance retention. Tracking NPS over time allows you to benchmark performance, inform strategic decisions and boost engagement.

What questions does a Net Promoter Score survey ask?

Net Promoter Score surveys ask about customers’ willingness to promote your business. Questions include:

  1. How likely is it that you would recommend this company to a friend or colleague?
  2. What changes would this company have to make for you to give it a higher rating?
A smiling man typing on a laptop next to a screenshot showing different question types to add in a survey, including multiple choice, dropdown, text box, tick boxes.

FAQs: Net Promoter Score Survey Template

  • What is the structure of the NPS survey? 
  • Why send Net Promoter Score surveys?
  • What are the types of NPS survey questions?
  • What are some examples of companies using NPS?
  • Can I customise this NPS Survey Template?

Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.

Explore related templates

Customer satisfaction survey template for hotels
Our customer satisfaction survey template makes getting feedback for hotels a breeze. Easy to customize, share, and embed. Get feedback today.
Customer Support Survey Template
Is your support team providing the best customer service possible? Use this template to evaluate customer satisfaction after a support interaction.
Restaurant feedback survey template
You can’t keep every single customer in your restaurant happy, but you can send a survey to get feedback from them about your restaurant—before they post it on public restaurant review sites.
Customer Experience Survey Template
Use our customisable, expert-approved survey template to find out how customers perceive your product/service, team responsiveness and more!
Showing 4 of 19 templates
View all customer feedback survey templates

Explore which features support this survey template

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Customisable survey experiences

Out-of-the-box themes, accessible colour palettes, custom fonts, branding and more.

See features

Many ways to send your surveys

Collect survey responses via email, website, SMS, social media, QR codes, offline and more.

Explore surveys

Survey analysis; no training required

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis and more.

Learn more

Additional resources to help you launch successful survey projects

Flower shop owner looking at his phone, next to a review showing 5 out of 5 stars

Success Stories

Read about our customers, explore webinars and get guides on collecting feedback in your industry.

Explore resources
Woman reading research blog posts on a tablet, next to four blue and green bar charts

Blog

Get tips on how to create better surveys, hear the latest product news or check out our research.

See Curiosity at Work
Man wearing headphones and using a laptop, next to an image of SurveyMonkey's logo

Help Centre

Access tutorials on how features work, learn more about billing and contact Customer Support.

Visit Help Centre

Discover more resources

Femme portant lunettes et un casque de musique, consultant une tablette

Customer satisfaction survey templates

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points and improve your customer experience.

Learn more
Un homme et une femme consultant un article sur leur ordinateur portable et prenant des notes sur des post-it

See how Ryanair collects customer insights at scale

Discover how Ryanair uses SurveyMonkey and its Microsoft Power BI integration to track 500k monthly CSAT surveys and improve customer experiences.

Learn more
Homme souriant portant des lunettes et travaillant sur un ordinateur portable

How to identify customer needs

Refine your market research approach with our guide to identifying customer needs and what UK shoppers are looking for in 2024.

Learn more
Femme lisant des informations sur son ordinateur portable

See how woom enhances its employee and customer experience

Discover how woom uses SurveyMonkey to launch multilingual surveys at scale, improve the employee experience and capture customer insights.

Learn more